Frequently Asked Questions

Are all your candles handmade?

Yes. Every candle at Indiglow is handmade - with attention to detail and thorough quality checks. As each piece is handmade, slight variations in colour, texture or shape are natural and make every candle unique.

Do you offer bulk/corporate gifting?

Yes. We work with businesses, hotels, event planners and brands to create thoughtful gifting solutions. We can also personalise packaging and branding for bulk orders.

What type of wax do you use?

We use a carefully selected blend of premium waxes, including soy, coconut, beeswax and mineral wax, depending on the design and purpose of each candle. Every blend is chosen to provide the best burn performance and fragrance experience.

Do you offer returns or exchange?

Due to the handcrafted nature of our products, returns are accepted only if an item arrives damaged or incorrect. Please contact us within 48 hours of receiving your order with photographs so we can assist you. More details can be found on our returns page.

How long do your candles last?

Burn time varies depending on the size and design of the candle. You can find the estimated burn time on each product page. Our carefully developed wax formulations are designed to provide a longer, cleaner burn than conventional candles!

Do you offer bespoke or customised candles / gift boxes?

Yes. We specialise in bespoke candles for weddings, events, hospitality, corporate gifting and brand collaborations. We can customise fragrances, colours, packaging, labels and vessels to suit your requirements. We love bringing our clients vision to life! feel free to contact us for any bespoke orders.

Couldn't find your answer?

Still can't find what you're looking for? We'd be happy to help—simply get in touch with us, and our team will be happy to assist.